Process-oriented evaluation of user interactions in integrated system analysis tools
Name
ProcessOrientedEvaluation_SMC2012.pdf
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400.03 KB
Format
Adobe PDF
Checksum (MD5)
5effe63e07e95abdff0cdad66b7d9870
Author(s)
Lee, Chaiwoo
Grogan, Paul Thomas
de Weck, Olivier L.
Date Issued
October 2012
Journal
Proceedings of the 2012 IEEE International Conference on Systems, Man, and Cybernetics (SMC)
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Citation
Lee, Chaiwoo, Paul T. Grogan, and Olivier L. de Weck. “Process-oriented evaluation of user interactions in integrated system analysis tools.” In 2012 IEEE International Conference on Systems, Man, and Cybernetics (SMC), 888-893. Institute of Electrical and Electronics Engineers, 2012.
Version
Author's final manuscript
Abstract
When computer-based tools are used for analysis of complex systems, the design of user interactions and interfaces becomes an essential part of development that determines the overall quality. The objective of this study is to investigate the processes and results of user interactions with integrated analysis tools to synthesize design implications for future tool development. In this study, two space exploration logistics tools are compared in a controlled user experiment. Through a comparative usability analysis, this study evaluated user performance and perception to provide design implications for future integrated analysis tools. For a comprehensive evaluation, multiple methods were used for data collection, including observation, questionnaire and interview. In addition to a result-oriented performance analysis, a process-oriented approach was used for analyzing patterns in user behaviors and errors. Results are presented with reference to the related features embedded in the interfaces of the two tools. Based on the comparative results, synthesized design insights for hierarchical structure, model transparency, automation, and visualization and feedback are discussed for integrated analysis tools in general.
MIT Department
Massachusetts Institute of Technology. Engineering Systems Division
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike 3.0
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1109/ICSMC.2012.6377840
