Notes on Complaint Handling for Managers

Name

Rowe_PN_Notes-on-Options.pdf

Description

Material from 2002 MIT Sloan School of Management course on Negotiation and Conflict Management

Size

192.65 KB

Format

Adobe PDF

Checksum (MD5)

4e5ecec575c030b254c3a3ad037fb782

Author(s)

Rowe, Mary

Date Issued

2002

Publisher

MIT Sloan School of Management website

Citation

Mary Rowe, "Notes on Complaint Handling for Managers," https://mitsloan.mit.edu/shared/ods/documents?PublicationDocumentID=4018.

Description

Note: This document was compiled for the MIT Sloan Negotiation and Conflict Management course 15.667 in 2002.

Subjects

complaint handling, complaint handlng for managers

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