Engaging Non-IT Executives in IT Infrastructure Decisions
Name
Engaging non-IT FonstadSubramani2.pdf
Size
493.34 KB
Format
Adobe PDF
Checksum (MD5)
16e7dc103aa9c4c6fae998663bd65f7c
Author(s)
Fonstad, Nils O.
Subramani, Mani
Date Issued
July 1, 2008
Publisher
Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA
Series/Report no.
MIT Sloan School of Management Working Paper;4932-11
CISR Working Paper;375
Abstract
This case study describes how information technology (IT) managers from Insurance Co. successfully engaged non-IT executives in IT infrastructure investment decisions. This
enabled IT and non-IT stakeholder groups to take greater control of shared resources and achieve synergies that neither group could have achieved on its own. We describe three factors that
enabled this type of engagement. First, the infrastructure group and the application development
group developed strong internal IT capabilities to strengthen local alignment. Second, IT leaders also introduced short-term and long-term engagement opportunities for IT and non-IT
stakeholder groups, representing local and enterprise-wide interests, to interact with each other. Finally, participants created several resources for managing interdependencies between applications, IT infrastructure services, and business objectives. Once engaged, and drawing on their capabilities and resources, IT and non-IT stakeholder groups developed a better understanding of how local applications related to each other and to shared resources, such as IT infrastructure.
Subjects
Business-IT alignment
IT infrastructure investments
IT engagement model
insurance
financial services
Terms of Use
An error occurred on the license name.
Persistent DSpace Link
