A methodology for design of a customer service system in a manufacturing organization

Bissell, Brereton E. (Brereton Edward)

A methodology for design of a customer service system in a manufacturing organization

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Author(s)

Bissell, Brereton E. (Brereton Edward)

Advisor(s)

A. Balakrishnan, J.G. Kassakian.

Date Issued

1996

Publisher

Massachusetts Institute of Technology

Description

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.

Includes bibliographical references (p. 87-88).

Subjects

Sloan School of Management

MIT Department

Sloan School of Management

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http://dspace.mit.edu/handle/1721.1/7582

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http://hdl.handle.net/1721.1/10881