Wicked Problems and Gnarly Results: Reflecting on Design and Evaluation Methods for Idiosyncratic Personal Information Management Tasks
Author(s) • • • • • •
Bernstein, Michael
Van Kleek, Max
Khushraj, Deepali
Nayak, Rajeev
Liu, Curtis
schraefel, mc
Karger, David R.
Advisor(s)
David Karger
Date Issued
February 10, 2008
Abstract
This paper is a case study of an artifact design and evaluation process; it is a reflection on how right thinking about design methods may at times result in sub-optimal results. Our goal has been to assess our decision making processthroughout the design and evaluation stages for a software prototype in order to consider where design methodology may need to be tuned to be more sensitive to the domain of practice, in this case software evaluation in personal information management. In particular, we reflect on design methods around (1) scale of prototype, (2) prototyping and design process, (3) study design, and (4) study population.
Subjects
Case study
User-centered design
Personal information management
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