In Pursuit of Constructive Communication: Designing Tools to Support Development of Constructive Communication Metrics
Name
3656156.3663720.pdf
Size
732.97 KB
Format
Adobe PDF
Checksum (MD5)
37421560c7117eef8419677c5ec4547e
Author(s)
Hughes, Margaret
Roy, Brandon
Roy, Deb
Date Issued
July 1, 2024
Publisher
ACM|Designing Interactive Systems Conference
Citation
Hughes, Margaret, Roy, Brandon and Roy, Deb. 2024. "In Pursuit of Constructive Communication: Designing Tools to Support Development of Constructive Communication Metrics."
Version
Final published version
Abstract
Toxic polarization on social media as well as growing intensity of in-person civic debates have sparked a renewed energy within civic communication spaces to design healthy venues for deliberation and discourse in the public sphere. Emerging work explores how we might define, measure, and evaluate constructiveness of communication, and through practice, it is clear that apart from the topic and style of contribution, how participants engage in relationship to one another is key. Do they build upon what others have said, offer new ideas, impact other’s contributions? With such complexity is an opportunity ripe for design intervention and exploration. In this paper, we present our conversation visualization tool to support our development of constructive communication metrics. We explore responsivity between participants as a measure of constructive communication, and discuss implications of exploring relationship in metrics and visualization of conversation.
Description
DIS Companion ’24, July 01–05, 2024, IT University of Copenhagen, Denmark
MIT Department
Massachusetts Institute of Technology. Media Laboratory
Terms of Use
Creative Commons Attribution
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1145/3656156.3663720
