Developing the empathy UX : a study in building empathy through technology and media
Name
1263347148-MIT.pdf
Size
6.08 MB
Format
Adobe PDF
Checksum (MD5)
3d087edb9dd6e4ae1d17a64660d0c6ee
Author(s)
Stinnett, Aaron
(Aaron D.)
Advisor(s)
Renée Gosline.
Alternative Title
Developing the empathy User Experience
Study in building empathy through technology and media
Date Issued
2020
Publisher
Massachusetts Institute of Technology
Abstract
This study represents the culmination of historical research on the topic of building empathy (perspective-taking, or cognitive empathy for this context) through identity expressed over digital media channels, or in a cognitive empathy portal of sorts. Through literature review, relevant topics around digital media as a tool to build empathy are introduced. A controlled digital experiment (in a portal-like digital experience) then integrates research into a single framework that can be leveraged in future iterations of a cognitive empathy portal. Results of this experiment show that no consistent link between a single score in cognitive empathy and accuracy in predicting behavior exists. Furthermore, considerations around testing for self-reporting of empathy components in future research should be taken into account and explored rigorously.
Description
Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, September, 2020
Cataloged from the official version of thesis.
Includes bibliographical references (pages 26-37).
Subjects
Integrated Design and Management Program.
Engineering and Management Program.
System Design and Management Program.
MIT Department
Massachusetts Institute of Technology. Integrated Design and Management Program
Massachusetts Institute of Technology. Engineering and Management Program
Terms of Use
MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.
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