Turnaround at Aetna: The IT Factor
Name
MIT_CISRwp362_Aetna.pdf
Size
188.13 KB
Format
Adobe PDF
Checksum (MD5)
a34c63b3e76c28e214de9e5567bebddc
Author(s)
Gibson, Cyrus
Date Issued
September 1, 2006
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Gibson, Cyrus. “Turnaround at Aetna: The IT Factor.” Working paper 362, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2006. https://dspace.mit.edu/handle/1721.1/175396.
Series/Report no.
MIT Sloan School of Management Working Paper 4634-06
CISR Working Paper 362
Abstract
In 2005 Aetna, a leading health insurance company, completed a dramatic business turnaround of five years under new top management leadership. The case describes the role of IT in the business and the leadership of a significant change in responsibility and capability for delivering IT. In particular, the personal involvement and commitment of key top executives resulted in changes in governance with the business taking ownership of systems development and IT use, and in continuing long-term infrastructure development.
Subjects
CxO Leadership
Design/Management of the IT Unit
IT Governance
IT-based Business Transformation
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