A systems view of quality
Name
173844648-MIT.pdf
Description
Full printable version
Size
3.68 MB
Format
Adobe PDF
Checksum (MD5)
04e84fee6e5c5c4f527e247d1b3125d3
Author(s)
Utley, Tana L. (Tana Leigh)
Advisor(s)
Nelson P. Repenning.
Alternative Title
systems view of product quality
Date Issued
2007
Publisher
Massachusetts Institute of Technology
Abstract
Caterpillar, a leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines, is committed to continually improving the quality of their products. Caterpillar currently employs many of the well-known quality techniques, such as statistical process control, yet experience varying levels of quality improvement success across the enterprise. This thesis explores possible causes of the variation amongst the business units. Benchmarking and a literature search are used to identify possible variables and provide frameworks and a basis for comparison. The problem is explored from a systemic perspective with a focus on market served and organizational learning. Conclusions regarding the sources of differences and recommendations for the enterprise and business units are included.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2007.
"June 2007."
Includes bibliographical references (leaves 39-40).
Subjects
Sloan School of Management.
MIT Department
Sloan School of Management
Terms of Use
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