Behavioral Operations: Past, Present, and Future
Name
SSRN-id3379894.pdf
Description
Submitted version
Size
453.47 KB
Format
Adobe PDF
Checksum (MD5)
a189db9dcf74b8bfe7d8c27ae39a9452
Author(s)
Donohue, Karen
Özer, Özalp
Zheng, Yanchong
Date Issued
2020
Journal
Manufacturing and Service Operations Management
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Version
Original manuscript
Abstract
Copyright: © 2019 INFORMS Behavioral operations is now an established and fundamental research field dedicated to understanding how the behavior of managers, workers, and customers influences operational decisions and outcomes. Just 20 years ago, behavioral research within operations management was relatively small and dispersed. Manufacturing & Service Operations Management has played an integral role in the field’s development since then through its openness to new research questions and methodologies. In this article, we reflect on the research goals pursued in behavioral operations as well as the operational contexts explored. We also share thoughts on promising areas for future research.
MIT Department
Sloan School of Management
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1287/MSOM.2019.0828
