United Parcel Services: Delivering Packages and E-Commerce Solutions
Name
United Parcel Service 4356-01.pdf
Size
157.84 KB
Format
Adobe PDF
Checksum (MD5)
e23a12e842252e3b9cb2e31364ac3ed7
Author(s)
Ross, Jeanne
Date Issued
August 12, 2002
Series/Report no.
Center for Information Systems Research;318
MIT Sloan School of Management Working Paper;4356-01
Abstract
This case study describes how UPS has successfully migrated from a bricks-andmortar
environment to a clicks-and- mortar environment. It focuses on the development of an IT
capability that positioned UPS to aggressively pursue e-business opportunities. It then describes
the firm?s wide ranging e-business initiatives, which include providing UPS functionality in
vendor software packages, providing downloadable functionality on its website, and creating and
e-Ventures group to seek out new business opportunities. The case addresses the challenge of
moving quickly to provide e-business solutions while leveraging UPS? robust infrastructure.
Subjects
IT infrastructure
e-business strategy
IT-business relationships
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