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Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

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hardwaresoftware00cusu.pdf

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a935cd9101b88094631654cce86b996f

Author(s)
Cusumano, Michael A.
Date Issued
1988
Publisher
Cambridge, Mass. : Sloan School of Management, Massachusetts Institute of Technology
Series/Report no.
Working paper (Sloan School of Management) ; 2101-88.
Description
"December, 1988."
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