A conceptual analysis of iTunes
Name
1129589245-MIT.pdf
Size
453.6 KB
Format
Adobe PDF
Checksum (MD5)
5a019ec1cd7e0e843f9fd66cc3044afa
Author(s)
Thielking, Mary G.
Advisor(s)
Daniel Jackson.
Date Issued
2019
Publisher
Massachusetts Institute of Technology
Abstract
Many users of Apple iTunes have anecdotes of frustration and confusion when trying to use the application--whether it stems from losing songs, trying to sync a new device, or struggling to find a voice memo. In order to identify a potential explanation for these frustrations, I explore the conceptual design of iTunes and compare it to users' perceived mental models, focusing on differences between the two as possible sources of frustration. After identifying these differences, I propose several changes to the conceptual model that remove some of the differences between the existing and perceived models.
Description
This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Thesis: M. Eng., Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Science, 2019
Cataloged from student-submitted PDF version of thesis.
Includes bibliographical references (pages 47-49).
Subjects
Electrical Engineering and Computer Science.
MIT Department
Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science
Terms of Use
MIT theses are protected by copyright. They may be viewed, downloaded, or printed from this source but further reproduction or distribution in any format is prohibited without written permission.
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