Using Virtual Business Systems to drive lean behavior in engineering design and support
Name
263165217-MIT.pdf
Description
Full printable version
Size
36.07 MB
Format
Adobe PDF
Checksum (MD5)
2e9fd12748ca11e093af1c34c603dbb2
Author(s)
Ho, Purdy P. (Purdy Pinpin), 1977-
Advisor(s)
Deborah Nightingale and Roy E. Welsch.
Alternative Title
Using VBS to drive lean behavior in engineering design and support
Date Issued
2008
Publisher
Massachusetts Institute of Technology
Abstract
Virtual Business System (VBS) is a visual-based analytics and real-time information displaying system. It first started at Raytheon's Andover manufacturing facility in early 2000 with the strategic objectives of linking Lean and Six Sigma behavior to customers' successes and gradually transforming Raytheon into a Lean workplace. VBS dashboards are projected onto flat screen panels located throughout the factory floor such that anyone on the floor can view the production line status in real-time. This thesis focuses on developing a new VBS dashboard and using it to transform the enterprise. Leveraging the success in manufacturing deployment, this thesis describes Raytheon's initial attempt of extending VBS to the engineering arena, with the goals of driving Lean and Six Sigma behavior to the next level, transforming problem solving behavior from reactive to proactive and from containment to prevention, redefining quality control and performance metrics to better reveal business risks and opportunities and eliminating undesirable aspects in cost, cycle time and information latency. The VBS dashboard described in this thesis provides root cause "drill-down" capabilities for quality control and performance assessment, which leads to cycle time reduction, early stage problem resolution and defect prevention. VBS changes data ownership culture from privatize to publicize, which couples employees' actions to responsibilities and enhances proactive problem solving attitude. VBS dashboard is also a one-stop shop for data collection and analysis, which eliminates non-value added work for processing and fetching data from multiple sources. Last but not least, VBS dashboards build on modular development architecture, which enables quick turnaround on deliverables.
(cont.) Therefore, VBS is considered the "disruptive technology" of many existing corporate information technology systems and the Andon boards.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; and, (M.B.A.) -- Massachusetts Institute of Technology, Sloan School of Management; in conjunction with the Leaders for Manufacturing Program at MIT, 2008.
Includes bibliographical references (leaf 85).
Subjects
Engineering Systems Division.
Sloan School of Manufacturing.
Leaders for Manufacturing Program.
MIT Department
Sloan School of Manufacturing.
Leaders for Manufacturing Program at MIT
Massachusetts Institute of Technology. Engineering Systems Division
Sloan School of Management
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