Breaking the Chain: Building Resilience in the Insurance Value Chain
Name
chuah-cj-msms-mgt-2025-thesis.pdf
Description
Thesis PDF
Size
944.71 KB
Format
Adobe PDF
Checksum (MD5)
37c7b15f72927d359e7b55b22e88349a
Author(s)
Chuah, Chung Jin
Advisor(s)
Chatterjee, Sharmila C.
Date Issued
May 2025
Publisher
Massachusetts Institute of Technology
Abstract
This thesis examines how strategic transformation approaches reshape the resilience of the Property & Casualty (P&C) insurance industry in the light of ongoing technological disruption, climate change, and regulatory pressures. Through empirical analysis of 9 insurers, the study reveals that while all transformation types improve performance, phased 'test-refine-execute' strategies achieve superior outcomes by combining operational focus with strategic agility. The research identifies four implementation levers: (i) digital modernization, (ii) phased transformation execution, (iii) resource-allocation agility, and (iv) aligned leadership - which together explain why some transformations succeed where others fail."
MIT Department
Sloan School of Management
Terms of Use
In Copyright - Educational Use Permitted
Copyright retained by author(s)
Persistent DSpace Link
