Holistic Trinity of Services Sciences: Management, Social, & Engineering Sciences
Name
esd-wp-2007-18.pdf
Size
2.92 MB
Format
Adobe PDF
Checksum (MD5)
aefcf653ac746a84dea47e137b55a86b
Author(s)
Larson, Richard Charles
Date Issued
April 2007
Publisher
Massachusetts Institute of Technology. Engineering Systems Division
Series/Report no.
ESD Working Papers;ESD-WP-2007-18
Abstract
Services industries comprise about 75% of the economy of developed nations. To design and operate services systems for today and tomorrow, we need to educate a new type of engineer who focuses not on manufacturing but on services. Such an engineer must be able to integrate 3 sciences - management, social and engineering – into her analysis of services systems. Within the context of a new research center at MIT – CESF (Center for Engineering Systems Fundamentals) – we show how newly emerging services systems require such a 3-way holistic analysis. We deliberately select some non-standard services, as many business services such as supply chains have been studied extensively.
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