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Making the right moves--toward a social grammar of software support hot lines

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Author(s)
Pentland, Brian T
Advisor(s)
John Van Maanen.
Date Issued
1991
Publisher
Massachusetts Institute of Technology
Description
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.
Includes bibliographical references (leaves 231-240).
Subjects
Sloan School of Management
MIT Department
Sloan School of Management
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