The consequences of quality : the effects of customer satisfaction on tenant retention

Easton, Robert W

The consequences of quality : the effects of customer satisfaction on tenant retention

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Author(s)

Easton, Robert W

Advisor(s)

Marc A. Louargand.

Date Issued

1993

Publisher

Massachusetts Institute of Technology

Description

Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1993.

Includes bibliographical references (leaves 80-81).

Subjects

Urban Studies and Planning

MIT Department

Massachusetts Institute of Technology. Department of Urban Studies and Planning

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