THE ROLE OF INFORMATION TECHNOLOGY INFRASTRUCTURE IN BUSINESS PROCESS REDESIGN
Name
MIT_CISR_WP_278_The_Role_of_Information_Technology_Infrastructure_in_Business_Process_Redesign_Broadbent_Weill_Clair.pdf
Size
847.82 KB
Format
Adobe PDF
Checksum (MD5)
1da8089e3274c2cd15491956c861a6c0
Author(s)
Broadbent, Marianne
Weill, Peter
St. Clair, Don
Date Issued
May 1, 1995
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Broadbent, Marianne, Peter Weill, and Don St. Clair. “The Role of Information Technology Infrastructure in Business Process Redesign.” Working paper 278, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 1995. https://dspace.mit.edu/handle/1721.1/175295.
Series/Report no.
MIT Sloan School of Management Working Paper 3824-95
CISR Working Paper 278
Abstract
To gain business value from their investments in Information Technology (IT), firms need to carefully examine the links between their strategic context, the role and capabilities of their IT infrastructure, and the nature of their business processes. Recent experience in large firms indicates that the type of IT infrastructure in place at both corporate and business unit levels is an indicator of the firm's positioning to undertake significant and successful business process redesign. This paper explores the relationship between Business Process Redesign (BPR) and IT infrastructure, conceptually and empirically in four large firms. Of the four firms studied in detail the two which had an extensive set of IT infrastructure services were more easily able to implement dramatic change to their business processes over a relatively shorter time frame.
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