Managing conflict across generations in the workplace
Name
462996891-MIT.pdf
Description
Full printable version
Size
5.52 MB
Format
Adobe PDF
Checksum (MD5)
b407c22cea2716749ba478dd77256962
Author(s)
Vázquez, Ernesto (Vázquez-Sáenez)
Advisor(s)
John Van Maanen.
Date Issued
2009
Publisher
Massachusetts Institute of Technology
Abstract
The current American workplace is made up of members of four distinct generations: "Veterans" (born between 1922-1943), "Boomers" (born between 1943-1960), "Generation X" (born between 1960 - 1980), and "Generation Y" (born between 1980 and 2000). Members of each generation bring to the workplace very distinct assumptions regarding technology, expertise, and rewards. This thesis explores the nature of differences in assumptions across all four generations. It takes the two most relevant to the current work environment, Boomers and Generation Y, and analyzes how their different approaches to technology, expertise and rewards cause conflict in the workplace. After conducting a literature review on conflict and change management at work, I propose a process for preventing and mitigating generational conflict at work.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2009.
Includes bibliographical references (p. 75-76).
Subjects
Sloan School of Management.
MIT Department
Sloan School of Management
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