Office Analysis: Methodology and Case Studies
Name
MIT-LCS-TR-289.pdf
Size
7.92 MB
Format
Adobe PDF
Checksum (MD5)
7c35eb8de9a864ae643ebfb94a7f0c00
Author(s)
Sirbu, Marvin A., Jr.
Schoichet, Sandor R.
Kunin, Jay S.
Hammer, Michael M.
Sutherland, Juliet B.
Zarmer, Craig L.
Date Issued
March 1983
Series/Report no.
MIT-LCS-TR-289
Abstract
The Office Analysis Methodology (OAM) is a structured methodology for understanding the current operations of an office. OAM provides guidance in interviewing techniques and approaches to establishing a positive atmosphere for possible office automation efforts. It is designed to be to learn so that people with experience in office work but little experience in analysis can easily perform a study.
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