Global IT Management: Structuring For Scale, Responsiveness, and Innovation
Name
Global IT mgmt KienSohWeill2.pdf
Size
364.54 KB
Format
Adobe PDF
Checksum (MD5)
b967fa7ac41ec5e492941a7f37703882
Author(s)
Kien, Sia Siew
Soh, Christina
Weill, Peter
Date Issued
February 1, 2010
Publisher
Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA
Series/Report no.
MIT Sloan School of Management Working Paper;4958-12
CISR Working Paper;379
Abstract
As businesses expand globally and reconfigure their value chains, they must cope with a variety of complex challenges in managing their IT resources. This
research examines how enterprises attempt to simultaneously achieve scale economies, responsiveness to business needs, and innovation. These three strategic
objectives often raise conflicting requirements. Through interviews with CIOs and other senior executives of global enterprises, we identify a set of
structural elements implemented to meet these requirements—shared services,
centers of excellence, and value managers. Firms carefully design these elements to balance their inherent global-local tensions and help achieve the three strategic objectives.
Subjects
IT governance
IT structure
globalization
shared services
center of excellence
business-IT alignment
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