A Model-Based Measure to Assess Operator Adherence to Procedures
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Cummings_A model.pdf
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Author(s)
Cummings, M. L.
Stimpson, Alexander J.
Buinhas, Luisa S.
Bezek, Scott
Boussemart, Yves
Date Issued
September 2012
Journal
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Publisher
Human Factors and Ergonomics Society
Citation
Stimpson, A. J., L. S. Buinhas, S. Bezek, Y. Boussemart, and M. L. Cummings. “A Model-Based Measure to Assess Operator Adherence to Procedures.” Proceedings of the Human Factors and Ergonomics Society Annual Meeting 56, no. 1 (October 26, 2012): 2452-2456.
Version
Author's final manuscript
Abstract
Procedures play an important role in domains where humans interact with critical, complex systems. In such environments, the operator’s ability to correctly follow a given set of procedures can directly impact system safety. A quantitative measure of procedural adherence during training for complex system operation would be useful to assess trainee performance and evaluate a training program. This paper presents a novel model-based objective metric for quantifying procedural adherence in training. This metric is sensitive to both the number and nature of procedural deviations, and can be used with cluster analysis to classify trainee performance based on adherence. The metric was tested on an experimental data set gathered from volunteers using aircraft maintenance computer-based training (CBT). The properties of the metric are discussed, along with future possibilities.
MIT Department
Massachusetts Institute of Technology. Humans and Automation Lab
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike 3.0
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DOI of Published Version
https://doi.org/10.1177/1071181312561499
