Dealing with an Angrier Public – Part One
Name
Dealing with an Angrier Public, Part I.pdf
Size
100.74 KB
Format
Adobe PDF
Checksum (MD5)
f3ac529422d822772ee9d0cbb789fcae
Author(s)
Susskind, Lawrence E.
Field, Patrick
Date Issued
July 2012
Journal
ACResolution Magazine
Publisher
Association for Conflict Resolution
Citation
Susskind, Lawrence, and Patrick Field. "Dealing with an Angrier Public – Part One." ACResolution, July 2012. © 2012 Association for Conflict Resolution
Version
Final published version
Abstract
In 1996, we published the book Dealing with an Angry Public. In it we raised concerns about the distrustful attitudes that citizens have toward government and corporations, and the inability of these institutions to respond to public concerns in a robust, inclusive, and effective way. We put forward six principles that might help win back the public’s trust. We expected that leaders and organizations that adopted these principles would be better off.
MIT Department
Massachusetts Institute of Technology. Department of Urban Studies and Planning
Terms of Use
Article is made available in accordance with the publisher's policy and may be subject to US copyright law. Please refer to the publisher's site for terms of use.
Persistent DSpace Link
DOI of Published Version
http://www.cbuilding.org/publication/article/2012/dealing-angrier-public
