Total quality management at AT&T

McPherson, Aaron F. (Aaron Francis)

Total quality management at AT&T

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Author(s)

McPherson, Aaron F. (Aaron Francis)

Advisor(s)

John Sterman.

Date Issued

1995

Publisher

Massachusetts Institute of Technology

Description

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1995.

Includes bibliographical references (p. [74]-75).

Subjects

Sloan School of Management

MIT Department

Sloan School of Management

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http://dspace.mit.edu/handle/1721.1/7582

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http://hdl.handle.net/1721.1/11525