SCHNEIDER NATIONAL INC.: BUILDING NETWORKS TO ADD CUSTOMER VALUE
Name
MIT_CISR_WP_285_Schneider_National_Inc_Building_Networks_to_Add_Customer_Value_Ross.pdf
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401.19 KB
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Adobe PDF
Checksum (MD5)
510fcc53eb24201fb84bce3e2e1c7435
Author(s)
Ross, Jeanne
Date Issued
September 1, 1995
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Ross, Jeanne. “Schneider National Inc.: Building Networks to Add Customer Value.” Working paper 285, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 1995. https://dspace.mit.edu/handle/1721.1/175320.
Series/Report no.
MIT Sloan School of Management Working Paper 7374-95
CISR Working Paper 285
Abstract
In April 1995, Don Schneider, President of Schneider National Inc. (SNI), described how the trucking business had changed during his 35 years with the company: At first customers simply said, "Ship this by rail; ship this by truck." Now, a Chrysler, for example, turns over all its distribution logistics to Schneider and just tells them to make sure things get there at the cheapest possible price. This is the trend. It's not only moving loads anymore, but it's actually managing the movement of loads.
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