The Library Concierge Project at Stanford University
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To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated a Library Concierge Project in November of 2011. This article describes the program and provides an assessment of how well the Library Concierge Project has met its goals of promoting a service-focused culture and educating staff. A description of the concierge concept in action is also provided, along with anecdotal evidence of the impact of the project on supported scholars.
DepartmentMassachusetts Institute of Technology. Office of the Provost; Massachusetts Institute of Technology. Libraries
Journal of Creative Library Practice
Creative Library Practice
Bourg, Chris. “The Library Concierge Project at Stanford University.” The Journal of Creative Library Practice (June 6, 2013).
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