The Library Concierge Project at Stanford University

Abstract

To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated a Library Concierge Project in November of 2011. This article describes the program and provides an assessment of how well the Library Concierge Project has met its goals of promoting a service-focused culture and educating staff. A description of the concierge concept in action is also provided, along with anecdotal evidence of the impact of the project on supported scholars.