A methodology for design of a customer service system in a manufacturing organization
Author(s)Bissell, Brereton E. (Brereton Edward)
A. Balakrishnan, J.G. Kassakian.
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Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.Includes bibliographical references (p. 87-88).
DepartmentSloan School of Management
Massachusetts Institute of Technology
Sloan School of Management