Patron for a Day (PFAD): A Space Assessment
Author(s)Hartman, Stephanie; Horowitz, Lisa R.
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A basic premise of User Experience (UX) is to empathize with your users. This assessment exercise encourages your staff to understand what users experience in your spaces and, as a bonus, identifes some immediate space usability issues as well.
Hartman, Stephanie and Lisa R. Horowitz. “Patron for a Day: A Space Assessment,” Library Assessment Cookbook, ed. Aaron Dobbs. Chicago: ACRL, 2017, p. 135-136.
library assessment, space assessment, service assessment, user experience
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