Patron for a Day (PFAD): A Space Assessment

Author(s)
Hartman, Stephanie; Horowitz, Lisa R.
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Attribution-NonCommercial 3.0 United States http://creativecommons.org/licenses/by-nc/3.0/us/
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Abstract
A basic premise of User Experience (UX) is to empathize with your users. This assessment exercise encourages your staff to understand what users experience in your spaces and, as a bonus, identifes some immediate space usability issues as well.
Date issued
2017
URI
http://hdl.handle.net/1721.1/116513
Publisher
ACRL
Citation
Hartman, Stephanie and Lisa R. Horowitz. “Patron for a Day: A Space Assessment,” Library Assessment Cookbook, ed. Aaron Dobbs. Chicago: ACRL, 2017, p. 135-136.
ISBN
9780838988664
Keywords
library assessment, space assessment, service assessment, user experience
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