Interaction design and healthcare : a mobile experience for engaging with personal health records

Abstract

One of the innate challenges of primary healthcare is the transfer of information from expert to patient, the root of a myriad of problems relating to medical noncompliance and suboptimal care. The constant challenge for patients to understand and act on the medical data they receive brings to light an issue entangling communication and human behavior. Especially as modern technology makes data increasingly accessible, it is more important than ever to ensure that this information is being presented effectively and serves the fundamental purpose of informing and educating patients for their well-being. In recent years, a digital health movement has made common a variety of electronic platforms, such as patient portals and apps, aiming to enhance the healthcare experience. However, most of these platforms focus on digitizing and increasing access to care rather than actually helping patients understand their health data and its implications. Additionally, studies on current systems emphasize a lack of user-friendliness and failure to adopt (nearly 80% of mobile applications are abandoned after two weeks). Furthermore, these platforms can distance patient from physician and lack reliable follow-up methods. This thesis proposes a unique mobile web experience that addresses current gaps and refocuses on the fundamental user needs of the patient from an interaction design perspective. I specifically narrow in on the common experience of receiving lab test results from a routine check-up. Based on user research and design principles, this concept aims to help patients better consume, comprehend, and activate on their health data, as a demonstration of the increasing value of design in the industry and in an increasingly digital world.