The Management of Data Analytics Services: New Challenges and Future Directions
Name
FutureOfService-Final.pdf
Description
Accepted version
Size
240.13 KB
Format
Adobe PDF
Checksum (MD5)
e72c6e1234571fde5c304613e791888d
Author(s)
de Véricourt, Francis
Perakis, Georgia
Alternative Title
Frontiers in service science: The management of data analytics services: New challenges and future directions
Date Issued
November 2020
Journal
Service Science
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Citation
de Véricourt, Francis and Georgia Perakis. "Frontiers in service science: The management of data analytics services: New challenges and future directions." Service Science 12, 4 (November 2020): 121-129. © 2020 INFORMS
Version
Author's final manuscript
Abstract
In this short paper, we discuss the impact of data analytics in services and delineate future research directions for the field. After illustrating how data analytics are transforming different service sectors, we consider the provision of data analysis as a service in its own right. We discuss how the very nature of data and certain features of the machine learning method give rise to new issues and pitfalls for the management of these services, which delineates as many future research directions. We also discuss the coproduction of services by humans and machines and call for more research on responsible data analytics services to tackle some of the most pressing ethical issues in our societies.
MIT Department
Sloan School of Management
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1287/serv.2020.0262
