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dc.contributor.advisorDavid R. Karger.en_US
dc.contributor.authorJahanbakhsh, Farnaz.en_US
dc.contributor.otherMassachusetts Institute of Technology. Department of Electrical Engineering and Computer Science.en_US
dc.date.accessioned2021-05-24T20:23:43Z
dc.date.available2021-05-24T20:23:43Z
dc.date.copyright2021en_US
dc.date.issued2021en_US
dc.identifier.urihttps://hdl.handle.net/1721.1/130781
dc.descriptionThesis: S.M., Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Science, February, 2021en_US
dc.descriptionCataloged from the official PDF version of thesis.en_US
dc.descriptionIncludes bibliographical references (pages 49-53).en_US
dc.description.abstractWhile digital assistants are increasingly used to help with various productivity tasks, less attention has been given to employing them in the domain of business documents. To build an agent that can handle users' information needs in this domain, we must first understand the types of assistance that users desire when working on their documents. In this work, we present results from two user studies that characterize the information needs and queries of authors, reviewers, and readers of business documents. In the first study, we used experience sampling to collect users' questions in-situ as they were working with their documents, and in the second, we built a human-in-the-loop document Q&A system which rendered assistance with a variety of users' questions. Our results have implications for the design of document assistants that complement AI with human intelligence including what types of human respondents are needed and the challenges around such systems.en_US
dc.description.statementofresponsibilityby Farnaz Jahanbakhsh.en_US
dc.format.extent53 pagesen_US
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsMIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582en_US
dc.subjectElectrical Engineering and Computer Science.en_US
dc.titleUnderstanding questions that arise when working with business documentsen_US
dc.typeThesisen_US
dc.description.degreeS.M.en_US
dc.contributor.departmentMassachusetts Institute of Technology. Department of Electrical Engineering and Computer Scienceen_US
dc.identifier.oclc1252064133en_US
dc.description.collectionS.M. Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Scienceen_US
dspace.imported2021-05-24T20:23:43Zen_US
mit.thesis.degreeMasteren_US
mit.thesis.departmentEECSen_US


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