| dc.contributor.advisor | John Van Maanen. | en_US |
| dc.contributor.author | Pentland, Brian T | en_US |
| dc.date.accessioned | 2005-09-21T22:43:45Z | |
| dc.date.available | 2005-09-21T22:43:45Z | |
| dc.date.copyright | 1991 | en_US |
| dc.date.issued | 1991 | en_US |
| dc.identifier.uri | http://hdl.handle.net/1721.1/13480 | |
| dc.description | Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1991. | en_US |
| dc.description | Includes bibliographical references (leaves 231-240). | en_US |
| dc.description.statementofresponsibility | by Brian T. Pentland. | en_US |
| dc.format.extent | 240 leaves | en_US |
| dc.format.extent | 19004390 bytes | |
| dc.format.extent | 19004149 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | eng | en_US |
| dc.publisher | Massachusetts Institute of Technology | en_US |
| dc.rights | M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. | en_US |
| dc.rights.uri | http://dspace.mit.edu/handle/1721.1/7582 | |
| dc.subject | Sloan School of Management | en_US |
| dc.title | Making the right moves--toward a social grammar of software support hot lines | en_US |
| dc.type | Thesis | en_US |
| dc.description.degree | Ph.D. | en_US |
| dc.contributor.department | Sloan School of Management | en_US |
| dc.identifier.oclc | 25698296 | en_US |
