The Hidden Network: addressing digital equity through meaningful connectivity in urban India

Abstract

This research explores the transformative impact of digital technologies, particularly mobile internet access, on digital equity in informal settlements in urban India. It investigates the nationwide expansion of 4G LTE infrastructure, driven by Jio's cost-effective high-speed data telecom revolution, which led to a shift towards smartphone-first internet access across diverse socio-economic classes. A market analysis demonstrates the rise of digital applications, enabling financial transactions, e-commerce, and service deliveries. Additionally, the study investigates internet activity patterns in New Delhi, revealing that infrastructure and connectivity are more significant predictors of digital equity than literacy rates. Notably, the research highlights the pivotal role played by Civil Society Organizations (CSOs) in promoting digital equity through initiatives in these urban informal settlements, emphasizing the significance of community engagement and technology-awareness efforts. It centers on the human aspect of technology, utilizing a smartphone-friendly website media to communicate research findings in an accessible format. The research seeks to empower residents, enhance digital inclusion, and bridge the digital divide through community-centric interventions. The central research question guiding this work is to identify key determinants and barriers in achieving digital equity for marginalized communities in urban informal settlements and explore effective strategies to bridge the digital divide for their empowerment and socioeconomic upliftment.