Browsing MIT Libraries Publications and Presentations by Author "Flanagan, Pat"

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    • Envisioning Reference at MIT 

      Gass, Steven; Flanagan, Pat; Horowitz, Lisa (Haworth Press, 2004)
      . In the past few years, the MIT Libraries has been focused on how to turn declining reference statistics, new modes of technology, users’ increasing needs and expectations, and constrained staff resources into a robust ...