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ACE vs. Six Sigma

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dc.contributor.advisor Deborah Nightingale. en_US Hutton, Thomas C., 1965- en_US
dc.contributor.other Sloan School of Management. en_US 2005-06-02T19:06:18Z 2005-06-02T19:06:18Z 2004 en_US 2004 en_US
dc.description Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2004. en_US
dc.description Includes bibliographical references (leaf 68). en_US
dc.description.abstract In the early 1980's and 1990's, companies began to build upon the principles of Total Quality Management and developed there own unique quality systems. The most popular and well known of these systems is Six Sigma that was developed by Motorola and successfully adopted by others such as Allied Signal (now Honeywell) and most notably, General Electric. Six Sigma can be characterized as a highly formalized, process oriented improvement tool that is data focused. The Six Sigma process is normally performed by a diverse team, who attack a quality/process problem by analyzing process variation or in statistical terms, sigma. The foundations of Six Sigma are commitment from upper management, detailed training and a regimented diagnostic approach. Another quality operating system is the less known, but very successful, Achieving Competitive Excellence (ACE) operating system. This system was developed and is practiced by United Technologies Corporation (UTC). The ACE system is broader based than the Six-Sigma approach, however, ACE is not as data oriented as the Six Sigma approach. ACE revolves around the three principle categories of process improvement and waste elimination tools, decision-making tools, and problem solving tools. These tools impact issues as diverse, but not limited to, factory floor cleanliness, market feedback analysis, machine tool preventative maintenance and set up reduction. ACE is a combination of lean manufacturing and quality improvement philosophies. This paper provides an analysis of both the Six Sigma and ACE Quality Operating Systems. In the paper the systems are compared and contrasted. Further, strengths and weaknesses of each system are discussed. In particular, the analysis focuses on how ACE can leverage elements en_US
dc.description.abstract (cont.) and aspects of Six Sigma. The analysis concludes that there are elements of Six Sigma that would benefit ACE. The paper identifies that the strength of Six Sigma's statistical approach and its positive impact on process certification could be beneficially applied to the ACE system. Further, there are recommendations for UTC to place more of an emphasis on ACE training and to accelerate its current efforts to better link quality and lean improvement to product engineering and design. en_US
dc.description.statementofresponsibility by Thomas C. Hutton. en_US
dc.format.extent 68 leaves en_US
dc.format.extent 2860945 bytes
dc.format.extent 2860751 bytes
dc.format.mimetype application/pdf
dc.format.mimetype application/pdf
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.subject Sloan School of Management. en_US
dc.subject.lcsh Six sigma (Quality control standard) en_US
dc.title ACE vs. Six Sigma en_US
dc.title.alternative Achieving Competitive Excellence versus Six Sigma en_US
dc.type Thesis en_US M.B.A. en_US
dc.contributor.department Sloan School of Management. en_US
dc.identifier.oclc 56673335 en_US

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