Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement

Author(s)
Kofman, Fred.; Repenning, Nelson.; Sterman, John.
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Description
Includes bibliographical references (p. 34-37).
Date issued
1994
URI
http://hdl.handle.net/1721.1/2506
Publisher
Alfred P. Sloan School of Management, Massachusetts Institute of Technology
Other identifiers
WP # 3667-94-MSA
Series/Report no.
Working paper (Sloan School of Management) ; 3667-94.
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