Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement
Author(s)Kofman, Fred.; Repenning, Nelson.; Sterman, John.
Includes bibliographical references (p. 34-37).
Alfred P. Sloan School of Management, Massachusetts Institute of Technology
WP # 3667-94-MSA
Working paper (Sloan School of Management) ; 3667-94.