Texas Instruments Incorporated : service level agreements and cultural change : case study

Author(s)
Ross, Jeanne W.; Sloan School of Management.; Sloan School of Management. Center for Information Systems Research.
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Alternative title
Case study
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Description
"September 1997."
 
Includes bibliographical references.
 
Date issued
1997
URI
http://hdl.handle.net/1721.1/2677
Publisher
Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Other identifiers
no. 3978
Series/Report no.
CISR WP ; no. 299Working paper (Sloan School of Management) ; WP 3978-97.
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