Drive out fear (unless you can drive it in) : the role of agency and job security in process improvement
Author(s)Repenning, Nelson P. (Nelson Peter)
Role of agency and job security in process improvement
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Cover title. "November, 1998."Includes bibliographical references (p. 27-28).
Sloan School of Management, Massachusetts Institute of Technology
Working paper (Sloan School of Management) ; WP 4041-98.