MIT Libraries logoDSpace@MIT

MIT
View Item 
  • DSpace@MIT Home
  • Sloan School of Management
  • Sloan Working Papers
  • View Item
  • DSpace@MIT Home
  • Sloan School of Management
  • Sloan Working Papers
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Cutting corners and working overtime : quality erosion in the service industry

Author(s)
Oliva, Rogelio.; Sterman, John.; Sloan School of Management.
Thumbnail
DownloadSWP-4075-43770107.pdf (2.560Mb)
Metadata
Show full item record
Description
Title from cover. "June, 1999."
 
Includes bibliographical references (leaves 26-28).
 
Date issued
1999
URI
http://hdl.handle.net/1721.1/2751
Publisher
Sloan School of Management, Massachusetts Institute of Technology
Other identifiers
#4075-99-MSA
Series/Report no.
Working paper (Sloan School of Management) ; WP 4075-99.

Collections
  • Sloan Working Papers

Browse

All of DSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

My Account

Login

Statistics

OA StatisticsStatistics by CountryStatistics by Department
MIT Libraries
PrivacyPermissionsAccessibilityContact us
MIT
Content created by the MIT Libraries, CC BY-NC unless otherwise noted. Notify us about copyright concerns.