Cutting corners and working overtime : quality erosion in the service industry

Author(s)
Oliva, Rogelio.; Sterman, John.; Sloan School of Management.
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Description
Title from cover. "June, 1999."
 
Includes bibliographical references (leaves 26-28).
 
Date issued
1999
URI
http://hdl.handle.net/1721.1/2751
Publisher
Sloan School of Management, Massachusetts Institute of Technology
Other identifiers
#4075-99-MSA
Series/Report no.
Working paper (Sloan School of Management) ; WP 4075-99.
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