| dc.contributor | Oliva, Rogelio. | en_US |
| dc.contributor | Sterman, John. | en_US |
| dc.contributor | Sloan School of Management. | en_US |
| dc.date.accessioned | 2003-04-29T05:17:45Z | |
| dc.date.available | 2003-04-29T05:17:45Z | |
| dc.date.issued | 1999 | en_US |
| dc.identifier.other | #4075-99-MSA | en_US |
| dc.identifier.uri | http://hdl.handle.net/1721.1/2751 | |
| dc.description | Title from cover. "June, 1999." | en_US |
| dc.description | Includes bibliographical references (leaves 26-28). | en_US |
| dc.description.statementofresponsibility | Rogelio Oliva and John D. Sterman. | en_US |
| dc.format.extent | 32 leaves | en_US |
| dc.format.extent | 2684714 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | eng | en_US |
| dc.publisher | Sloan School of Management, Massachusetts Institute of Technology | en_US |
| dc.relation.ispartofseries | Working paper (Sloan School of Management) ; WP 4075-99. | en_US |
| dc.subject.lcc | HD28 .M414 no.4075-99 | en_US |
| dc.title | Cutting corners and working overtime : quality erosion in the service industry | en_US |
