An analysis of reverse logistics technology and service for hi-tech industry

Abstract

This thesis provides a method for hi-tech companies to evaluate reverse logistic software and services. To clarify what is reverse logistics, the definition and features of reverse logistics are first introduced. The reasons to improve reverse logistics management systems are explained. Information of reverse logistics software systems and service vendors is collected, compared and analyzed. Current reverse logistics market trends are analyzed and problems in evaluating reverse logistics systems are identified. An algorithm to evaluate the software and service is established and explained. Parameters are analyzed and determined. Various vendors are selected and interviewed. Their capabilities/strengths are rated. As an example, the evaluation points for several software systems are calculated in the case of a semi-conductor company. Research limits are also provided. Conclusions are presented at the end of the thesis.