Analysis of the supply of serviced office space

Abstract

The work environment has experienced tremendous change in the past few decades. Technology has been the prime catalyst to transform the demand for office space into a search for more flexible solutions in a historically inflexible asset. Serviced offices combine office space, technology and support into a global network of fully furnished, staffed and equipped offices and meeting rooms, available to occupy or vacate on flexible terms, and tailored to the specific business needs of the users. This thesis explores the objectives of these users, product and service characteristics of the serviced office space delivered to them, and the relationship between the users and the providers of serviced office space. Further, it explores the similarities and differences of big and small providers emerging as the market of serviced office space matures. The methodologies of the service profit chain are used to compare the relevant service delivery methods used by big and small serviced office providers.