Case study on re-architecting of established enterprise software product : major challenges encountered and SDM prescriptions from lessons learned

Abstract

The paper studies a real word project of an enterprise software product re-architecting at a mid-sized telecommunication company. It begins with a description of the company and the software product, as well as an elaboration of the project under study. Using written surveys and follow-up interviews as the primary data gathering tools, the paper collects and tabulates first-hand experience and opinions from key project participants. Based on the survey results, the paper proposes an integrative implementation framework, based primarily on literature reviews in offshore outsourcing, systems and project management (SPM) and product design and development (PDD), for a detailed analysis of key challenges encountered by the project under study. The paper also investigates if specific key challenges could have been managed or influenced by the application of specific methods and tools within the proposed framework.