Information and communication technologies in downtown revitalization : an international survey

Abstract

The Technology & Downtown Revitalization International Study surveyed downtown management organizations in Canada, Europe, Japan, New Zealand, South Africa, and the United States regarding attitudes, challenges and utilization of information and communication technologies (ICTs). Downtown management organizations (DMOs) believe downtown remains important despite the changing channels of commerce and modes of interaction using ICTs. DMOs overwhelming contend that ICTs are necessary for effective management of downtowns, and are positive about the use of ICTs in downtown. Although they view ICTs as necessary, few DMOs have integrated ICTs into downtown revitalization strategies. A differential exists from perceptions of the value of ICTs and the actual utilization of ICTs in the downtown. Adoption of ICTs with low acquisition costs and low-barriers to operation is more likely. DMOs are more apt to use ICTs related to core organizational activities. Where ICTs are being utilized in downtowns, DMOs often some play a lead role in the introduction and adoption of ICTs. Counter to prevailing perceptions, the indifference of business about the role of technology was identified as a leading challenge to greater use of ICTs downtown. Greater use, acceptance, and regard for ICTs were found in areas where ICTs are perceived to be an important part of the regional economy.

(cont.) Planning practice on the revitalization and management of downtowns, city and town centers, and neighborhood business districts needs to more explicitly address and incorporate information and communication technologies, including knowledge about electronic infrastructure, ICTs (hardware, software, and function), and innovations. This research provides the foundation for future investigations of the effect and impacts of ICTs in downtown revitalization.