Operations improvements through non=value-added step reduction

Abstract

This thesis demonstrates how factories can use the Value Stream Mapping method to reduce both direct and indirect labor cost components through a non-value-added step reduction. The principal objective of this internship was to identify instances of non-value-added work in a product value stream and implement actions to reduce or eliminate it. Operations improvements included actions to eliminate waste through bottleneck utilization improvements, paperwork reduction, planning tool development and safety stock level calculation. From a leadership perspective, this thesis explores the challenges of cross-cultural and second-language change management.