Banknorth: Designing IT Governance for a Growth-Oriented Business Evironment

Abstract

This case describes the challenges of implementation of IT Governance in a regional New England bank experiencing explosive and very profitable growth through mergers and acquisitions. Led by the CIO the new IT governance framework and implementation go well beyond the IT department to include; business processes, culture and strategies. Six months after implementation the CIO assess the effectiveness of the new IT governance framework and thinks about fine tuning.