Implementation Dynamics (ID)
The history of management practice is full of process improvement innovations—job enrichment, quality circles, and total quality management (TQM), to name only a few.
Why do these innovations succeed in some organizations but fail in others?
Many companies fail in process improvement attempts, even when participants welcome the new tools and methods.
Our ID initiative has sought to understand the dynamics of PD process improvement and the design of sustainable improvement programs.
Recent Submissions
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Drive Out Fear (Unless You Can Drive It In):The role of agency and job security in process improvement
(1998-11)Understanding the wide range of outcomes achieved by firms trying to implement TQM and similar process improvement initiatives presents a challenge to management science and organization theory: a few firms reap sustained ... -
Understanding Fire Fighting in New Product Development
(2001-03)Despite documented benefits, the processes described in the new product development literature often prove difficult to follow in practice. A principal source of such difficulties is the phenomenon of fire fighting the ... -
Why Firefighting Is Never Enough: Preserving High-Quality Product Development
(2000)Understanding the wide range of outcomes achieved by firms trying to implement TQM and similar process improvement initiatives presents a challenge to management science and organization theory: a few firms reap sustained ...
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