Improving customer satisfaction through the management of perceptions of waiting

Author(s)
Katz, Karen L; Martin, Blaire R
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Other Contributors
Sloan School of Management.
Advisor
Richard C. Larson.
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Description
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989.
 
Includes bibliographical references (leaves 112-113).
 
Date issued
1989
URI
http://hdl.handle.net/1721.1/37703
Department
Sloan School of Management.
Publisher
Massachusetts Institute of Technology
Keywords
Sloan School of Management.
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