Qualification of the IBM CSC factory in Singapore : resource estimation and allocation in software and hardware services

Abstract

The CSC department of IBM Singapore has been established two years ago. It provides a variety of hardware and software services for its customers. Due to the complex mix of products and the different ways of completing the tasks at each section of the factory, it is difficult to estimate the resources needed to complete a set of similar jobs. It is also difficult to put the resources at the right place at the right time and not create under or overcapacity. A quick way of estimating and allocating resources (qualification) is necessary to predict the cost that will incur for a certain job. This is useful during the negotiation process for a new contract and improves decision making of management. Resource allocation allows smooth workflow within the sections of the factory. This can increase factory capacity. This thesis shows the mistakes made by management during former resource estimation and allocation. It shows the step-by-step examination of the factory operations and the model derived through quantitative and qualitative analysis. It demonstrates the new resource estimation and allocation process and provides thoughts on future areas of development.